Customer Support Specialist

About the Role

Be the voice of Veezio Solutions and help our users get the most out of our apps.

Responsibilities

• Respond to customer inquiries via Crisp chat and email
• Troubleshoot user issues and provide solutions
• Collect and relay user feedback to the product team
• Create and maintain help documentation and FAQs
• Identify common issues and suggest product improvements

Requirements

• Excellent written communication skills in Czech and English
• Patient and empathetic approach to customer service
• Tech-savvy with ability to quickly learn new tools
• Experience with support tools (Crisp, Intercom, or similar)
• Problem-solving mindset

Nice to Have

• Previous experience in tech or app support
• Knowledge of productivity apps
• Experience writing help documentation